This course is intended for elected political leaders and public sector officials involved with the service delivery activities that require the use of public assets to render services to the communities. It is also useful to South Africa's public officials and political executives, strategic executive managers and other role-players contributing to the development of improved service delivery to communities. The qualifying learner will be able to apply the knowledge, skills and values to understand client behaviour and characteristics and plan service delivery improvement in order to meet organisational targets.

 The completing learner is capable of:

• Developing a service delivery improvement plan to meet organisational targets.
• Applying service delivery improvements and honour client confidentiality.
• Reviewing the service delivery improvement plan of the organisation/department.