This course provides a broad introduction to a work environment. It is the starting point for a learner in financial services or other business environments. The focus is knowledge, skills, values and attitudes in relation to the learner's own work context and experience of the world of work.

 The qualifying learner is capable of:

• Knowing how to behave in a business environment.
• Interpreting body language in a business context.
• Interacting with people in a business setting.
• Assessing own professional behaviour in a business setting.