Information Technology

Handle a range of customer complaints

Computer technology in an organisation

Show knowledge of preventative maintenance, and safety issues in a computer environment

Computer architecture

Resolve computer user’s problems

Principles of electronic logic for computing

Knowledge of statistics and probability to life related problems

Comprehension skills to engage written and oral texts in business

System software and application software for a personal computer or hand-held computer

Assemble a personal computer or handheld computer and peripherals from modules

Read, analyse and respond to a variety of texts

Principles of computer networks

Apply the principles of supporting users of local area networks

Install a local area network system

Problem solving strategies

Concepts of ICT

Demonstrate an understanding of testing IT systems against given specifications

IT department of an organisation

Types of computer systems and associated hardware configurations

Participate in groups and/or teams to recommend solutions to problems

Basic concepts of telecommunications

Data communications & Describe Synchronous/ Asynchronous Communication with computers

Data storage on computers

Hardware components for personal computers

Computer Cabling

Install a personal computer or handheld computer and peripherals

Deal with shape and motion in 2- and 3-dimensional space in different contexts

Networked computer application software